A. 'Buy 1, Subsidize 1' policy

To reduce period poverty through the Off Period Poverty Program, Onpery® offers a ‘Buy 1, Subsidize 1’ special package across all its menstrual products in B2C sale channels, to support financially underprivileged menstruators.

One-half of the package is shipped to the purchasing customer, and another half is given (donated) to a social outreach partner.

How college students and clubs can support financially underprivileged menstruators?

College students or clubs voluntarily have to create awareness in their community (including college campus, hostel or workplace, among other options) about the ‘Buy 1, Subsidize 1’ Policy on Onpery’s menstrual products to support the Off Period Poverty Program, that will help the financially underprivileged menstruators to have access to the menstrual products.

  • Exposure to menstrual health domain and social work.
  • Volunteer certificate.

[a] Social media posts

  • At least 2 posts.
  • Creatives, images, templates or writeup can be provided by Onpery.

[b] Booth

  • To be set up within the community space.
  • To be set up for at least 2 days (in continuation or after a few days), for at least 3 hours each time.
    Onpery will supply the products and stationaries

[c] Screening of Onpery’s documentary film ‘Ladeej Problem?’

  • Onpery has produced a documentary film showcasing menstrual management in rural India, which can be screened for the community

A. 2.8% Donation

To reduce period poverty, Onpery® donates 2.8% of net sales from every product sale, on an annual basis, toward the proprietary program ‘Off Period Poverty’.

Program

Off Period Poverty

Off Period Poverty program aims to reduce period poverty through a community adoption model, where the desired menstrual products by the community are made accessible regularly at an affordable price through a local centre within the community.

C. 100% Money-back Guarantee

‘100% money-back guarantee’ is applicable on the following product(s), which can be claimed by customers who are not satisfied with the product(s), purchased only from the brand website.

Products covered

  • Reusable menstrual cup
  • Reusable menstrual disc

Process to ask for a refund?

Email the following mandatory details and attachment(s) at onpery@careformlabs.com, asking for a refund:

  • Order/invoice number
  • Customer name
  • Bank account details (account name, account number & IFSC code)
  • Image(s) of product(s) cut into two parts.

Eligibility

Claim period

Claim for the refund has to be made within 90 days of purchase of the product(s).

Product image(s)

It is mandatory to completely cut the product into two parts and share the image(s) in the email while claiming for the refund.

Purchase platform

The product(s) should have been purchased only from the brand website, and not from any other offline or online marketplace.

D. General terms and conditions

Privacy policy:

We will retain your Personal Data only as long as We have your subsisting consent, and the retention of data is reasonably required for the purposes mentioned hereinabove and/or otherwise permitted or required by applicable law or regulatory requirements. We may also retain your Personal Data so long as it is necessary to fulfil the purposes for which it was collected (including for purposes of meeting any legal, administrative, accounting, or other reporting requirements). Your Personal Data is safeguarded against inappropriate access and disclosure.

We also maintain appropriate and adequate administrative, technical, and physical safeguards designed to protect your Personal Data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for the specific purposes. Onpery® will regularly review the length of time we keep your personal data and securely delete information that is no longer needed for the purposes it was originally intended. This process will enable clear and accurate data, keeping it up to date, available and confidential.

Option of opting-out and withdrawing consent:

The Site provides an option to all the Users to opt-out of receiving any promotional or marketing communications. If you do not wish to receive any promotional or marketing communications from Us, you can contact Us at the Contact Information provided at the footer of the website.

Modifying/Amending Personal Data:

You may also modify, amend, alter the Personal Data provided to Us at any point of time. However, if you require any further information, help, assistance or clarification vis-à-vis alteration/deletion/revocation of consent please, reach out to Us on Our customer service support number/email provided at the footer of the website.

Return and replacement policy:

Our products cannot be returned or exchanged except if you have received an item in a damaged/defective condition or have been sent a product that is different from the product described in the invoice (in which case the return should be made with original packaging tags, labels, original packing, without tampering of serial number, along with freebies and other accessories and the return should be initiated within seven (7) business days from date of order delivery), you can follow a few simple steps to initiate your return/refund within seven (7) days of receiving the order:

Step 1: Contact Our Customer Support team within seven (7) business days of receiving the order at the contact details mentioned in the footer.

Step 2: Provide Onpery® with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for Our reference.

Step 3: The Onpery® delivery partner will pick up the products within two (2) to four (4) business days. Onpery® will initiate the refund or replacement process only if the products received by Onpery® are in their original packaging with their seals, and labels intact.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our logistics partner's warehouse. In rare case that your product may be damaged during shipment or transit, you can request for a replacement or cancellation and refund by following the steps enumerated here in above.

Note: Replacements are subject to the availability of stock. In case that a replacement may not be available, Onpery® will refund you the full amount.

Cancellation policy:

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can reach out to us at the contact details in the footer of the website. In such cases, the order will be cancelled, and the money will be refunded to you within twenty-four (24) to forty-eight (48) business hours after the cancellation request is accepted by Us.

Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, please reach out to us at the contact details in the footer of the website.

a) In case you have cancelled an order, which has already been handed over to the courier company on Our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

b) Once Onpery® receive the product(s) back and verify its packaging/condition, Onpery® will refund your money within twenty-four (24) to forty-eight (48) business hours.

*Please note: This returns, and replacement policy is applicable to the purchases made through the Site.

Shipping policy (with delivery timeline):

Onpery® delivers the products purchased by you through its authorised delivery partners and not by itself.

All products/orders are processed for delivery/shipment after successful pre-payment.

The delivery of the products/orders is processed at such address which is provided by you. Onpery® or its service providers (delivery partners) do not have an obligation to verify the details of the delivery address provided by you. you agree and understand that Onpery® shall not be responsible in any manner whatsoever for:

a) delivery of the Product(s) at a wrong address furnished by you;

b) any loss and/or damage to you due to incorrect, incomplete and/or false information furnished by you;

c) or any deficiency in payment of consideration payable towards the Product(s) purchased on the Site.

For online D2C orders, delivery usually takes six (6) to eight (8) working days after acceptance of an order. Delivery times are influenced by product availability, geographic location of customers, customers shipping destination and the courier partner's time-to-deliver the products to the customers location. Whilst Onpery® will aim at delivering the products to you at the earliest, the delivery may be delayed in case of force majeure events, festivals, or under circumstances which may be beyond the control of Onpery®. In such a situation, Onpery® will deliver the products to you at the earliest possible time.

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